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Returns Must Meet ALL Applicable Criteria.
If your returned product does not match all applicable criteria listed below, it will be rejected by our Returns Department and returned back to you. Consequently, your RMA will be nullified and any credit request will be denied and any replacement order will be cancelled. Our arrangements with our suppliers and manufacturers allow us no room to make exceptions.
Returns must be shipped via ground shipment only. If you return your product via a faster, more expensive shipper, you incur the expenses yourself and any request for reimbursement will be denied.
Returns are subject to a restocking fee.
A 25 percent restocking fee will be assessed on approved returns. The restocking fee is charged at the discretion of the store owner. Items that are returned due to manufacture defects will not be subject to this restocking fee. Please contact us with any questions regarding a restocking fee.
Returns Must be Complete
If your return is not complete, it will be rejected by our Returns Department and returned back to you.
All returns must include the following
1. Original packaging (manufacturer's box, styrofoam, plastic bags, etc.)
2. Original intact UPC barcode. Do not cut out the UPC code (for rebates) until you have examined and tested the product to your satisfaction. Removal of the UPC code voids any possibility of return regardless of RMA or credit request status.
3. Valid Return Merchandise Authorization (RMA). See RMA Conditions, below.
4. Original packing slip. Do not mail or dispose of the packing slip (for rebates) until you have examined and tested the product to your satisfaction.
5. All accessories (transformers, antennas, remote controls, batteries, software disks, etc.)
6. Manufacturer documentation (manuals, warranty cards, registration information, etc.)
RMA Conditions
The RMA number must not be written on the original manufacturer's packaging or box. Please write the RMA number on the label used to return the item or the brown shipping box. Items received with any writing on the original manufacturer's packaging or box will be refused and returned to you without credit approval. |
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